Return, Refund & Exchange Policy

Last updated: August 17, 2026

At Le Borô, we want you to be satisfied with your purchase. This Return, Refund & Exchange Policy applies to orders placed through our international online store and is subject to any mandatory consumer rights that apply in your country of residence.

Nothing in this Policy limits or excludes any consumer right that cannot legally be waived under applicable law.

1. Standard Return Period

Except where a longer mandatory period applies under local law, customers may request a return within 7 calendar days from the date the order is delivered.

For consumers located in the European Union or European Economic Area who qualify for the statutory right of withdrawal, the withdrawal period is 14 days from the date on which the customer, or a third party designated by the customer other than the carrier, receives the goods.

Where applicable law provides a longer or more favorable mandatory return or withdrawal right, that law will prevail.

2. How to Request a Return

Before sending any product back, please contact us at:

Email: Atendimento@leboro.com.br
Customer Service: +55 (47) 99934-0895

Please provide your order number, the item you wish to return and the reason for the request.

Unauthorized returns may experience processing delays.

3. Return Address

Approved returns should be sent to:

Le Borô
Alameda Franca, 1342
Jardim Paulista
São Paulo - SP
CEP 01422-004
Brazil

4. Condition of Returned Products

Products should be returned in substantially the same condition in which they were delivered, including, where applicable, their original packaging, accessories and accompanying materials.

Shoes may be tried on only to the extent reasonably necessary to determine size, fit, characteristics and suitability. We strongly recommend trying footwear on a clean indoor surface.

Signs of use beyond what is reasonably necessary to inspect the product may include, without limitation:

• worn or marked soles;
• dirt or stains;
• scratches or damage;
• strong odors;
• alterations to the product;
• excessive creasing or deformation resulting from use;
• missing accessories or components; or
• damage to the product caused after delivery.

Where permitted by applicable law, the customer may be responsible for any diminished value resulting from handling or use beyond what is necessary to establish the nature, characteristics, size, fit and functioning of the product.

Any deduction will be assessed reasonably according to the actual reduction in value of the returned product and will not affect mandatory rights that cannot legally be waived.

5. Return Shipping Costs

For voluntary returns, withdrawals or exchanges that are not caused by a defect, damage, incorrect item or other error attributable to Le Borô, the customer is responsible for the direct cost of returning the product to Brazil, to the extent permitted by applicable law.

We recommend using a trackable shipping service. The customer remains responsible for the return shipment until it is delivered to the designated return address, except where applicable law provides otherwise.

6. Exchanges for Size, Color or Model

Subject to product availability, customers may request an exchange for another size, color or model.

For voluntary exchanges, the customer is responsible for:

• the cost of returning the original product to Le Borô; and
• the shipping cost for sending the replacement product.

Any price difference between products must also be paid by the customer or refunded by Le Borô, as applicable.

If the requested replacement is unavailable, the customer may choose another available item or request a refund in accordance with this Policy and applicable law.

7. Defective, Damaged or Incorrect Products

If you receive a product that is defective, damaged, materially different from its description, or different from the product, color or size ordered, please contact us as soon as reasonably possible.

We may request photographs or other reasonable information to evaluate the issue.

When the problem is confirmed and is attributable to Le Borô or the product, Le Borô will bear the reasonable costs required for the return and replacement, repair, refund or other remedy required under applicable consumer law.

Mandatory statutory warranty and conformity rights remain fully applicable.

8. Sale and Promotional Items

Products purchased during sales, promotional campaigns or with discount codes are eligible for return under the same conditions described in this Policy, unless a specific lawful condition is clearly disclosed before purchase.

Mandatory consumer rights always prevail.

9. Refunds

After the returned product is received and inspected, we will notify you regarding the status of your return.

Approved refunds are normally processed by Le Borô within 5 business days after receipt and approval of the return.

The time required for the refunded amount to appear in your account may vary depending on PayPal, your bank, card issuer or other financial institution.

Refunds will normally be issued to the original payment method unless another method is expressly agreed or required by applicable law.

10. European Union Right of Withdrawal

Consumers located in the European Union who have a statutory right of withdrawal may withdraw from an eligible online purchase within 14 days without giving a reason.

To exercise this right, the customer must clearly communicate the decision to withdraw before the applicable deadline by contacting:

Atendimento@leboro.com.br

The customer must then return the goods without undue delay and within the timeframe established by applicable law.

Where legally permitted and properly disclosed before purchase, the customer bears the direct cost of returning goods under the statutory right of withdrawal.

For a valid EU withdrawal, Le Borô will refund the payments required by applicable law, including the cost of the least expensive standard delivery method offered for the original order where required.

Additional costs resulting from the customer's choice of a more expensive delivery method than the standard delivery option are not refundable except where required by law.

Where permitted by law, Le Borô may withhold the refund until the returned goods are received or until the customer provides evidence that the goods have been sent back, whichever occurs first.

11. Duties, Taxes and Customs Charges on Returns

Import duties and taxes may be collected during checkout where available.

The treatment and refundability of import duties, customs charges and taxes may depend on the destination country, applicable law, customs authority and shipping method.

Any amounts collected directly by Le Borô will be refunded when required by applicable law.

Amounts paid or remitted to customs authorities, carriers or other governmental authorities may be subject to separate customs refund procedures.

12. Refused Deliveries and Incorrect Addresses

Customers are responsible for providing complete and accurate shipping information.

Where permitted by applicable law, costs resulting from an incorrect or incomplete address, refusal of delivery, failure to receive or collect the package, or other circumstances attributable to the customer may be deducted from any refund or charged separately.

This provision does not apply where the failed delivery is caused by Le Borô, the carrier acting on our behalf, or where applicable law provides otherwise.

13. Contact

If you have questions regarding a return, exchange or refund, contact:

Le Borô
Email: Atendimento@leboro.com.br
Phone: +55 (47) 99934-0895
Monday to Friday: 10:00 AM – 7:00 PM
Saturday: 10:00 AM – 2:00 PM
São Paulo time, Brazil.