Shipping & Delivery Policy

Last updated: August 17, 2026

Le Borô ships internationally from São Paulo, Brazil, to destinations made available through our online checkout.

1. Shipping Origin

Orders are dispatched from São Paulo, SP, Brazil.

2. Order Processing

Orders are normally prepared for shipment within 1 business day after payment confirmation.

Orders placed on weekends, Brazilian public holidays or outside normal business hours begin processing on the next applicable business day.

Processing times may occasionally be extended due to payment verification, fraud prevention procedures, exceptionally high order volumes, inventory issues or circumstances outside our reasonable control.

3. International Destinations

We ship internationally to destinations available for selection at checkout.

Availability may change due to carrier limitations, customs restrictions, international sanctions, regulatory requirements, operational limitations or other circumstances outside Le Borô's reasonable control.

4. Shipping Rates and Delivery Estimates

Shipping rates and estimated delivery times are calculated at checkout through our international logistics provider, ShipSmart.

Shipments may be transported by carriers including:

• DHL;
• FedEx;
• UPS; or
• another international carrier made available through the shipping service.

The carrier and service available for a particular order may depend on the destination, package characteristics, service availability and shipping option selected at checkout.

Delivery dates shown at checkout are estimates unless expressly stated otherwise.

5. Customs Clearance, Import Duties and Taxes

Where available, applicable import duties and taxes may be calculated and collected in advance during checkout.

Customs rules and import requirements vary by destination country.

Although duties and taxes may be collected in advance, customs authorities or carriers may in exceptional circumstances reassess the shipment or request additional information or amounts.

If additional duties or taxes are unexpectedly requested after equivalent charges were already collected at checkout, please contact Le Borô before making an additional payment whenever reasonably possible so that we can investigate the charge.

6. Customs Delays

International shipments may be inspected or held by customs authorities.

Customs processing time is outside Le Borô's direct control and may affect the estimated delivery date.

Customers may be required to provide information reasonably requested by the carrier or customs authority to complete customs clearance.

7. Tracking

Where tracking is available, customers will receive tracking information after the order has been dispatched.

Tracking updates are provided by the relevant carrier and may not appear immediately after shipment.

8. Shipping Address

Customers are responsible for entering a complete and accurate shipping address at checkout.

Please contact us immediately if you identify an error in your shipping information.

We cannot guarantee that an address can be modified after an order has been processed or transferred to the carrier.

9. Failed Delivery

If a delivery fails because of an incorrect or incomplete address, failure to receive or collect the shipment, refusal of delivery, or another circumstance attributable to the customer, additional shipping, return or customs costs may apply where permitted by law.

We will always respect mandatory consumer rights applicable in the customer's jurisdiction.

10. Lost or Damaged Shipments

If your package appears to be lost or arrives materially damaged, contact us promptly at Atendimento@leboro.com.br.

Please retain the product, packaging and shipping materials and provide photographs when reasonably requested, as they may be required for a carrier claim.

Where Le Borô is legally responsible for loss or damage, we will provide the remedy required under applicable consumer law.

11. Delivery Restrictions

We reserve the right to decline or cancel an order where delivery cannot lawfully or reasonably be completed, including because of carrier restrictions, customs regulations, sanctions, export controls or product import restrictions.

If we cancel an order that has already been paid and no goods have been shipped, the customer will receive the applicable refund.

12. Contact

Le Borô
Email: Atendimento@leboro.com.br
Customer Service: +55 (47) 99934-0895
Monday to Friday: 10:00 AM – 7:00 PM
Saturday: 10:00 AM – 2:00 PM
São Paulo time, Brazil.